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印度电信监管机构驳回了关于区块链用于限制垃圾电话和短信的诉讼

2020-6-18 16:17

 

据《经济时报》报道,今年3月,一名印度电话营销人员向德里高等法院提交了一份请愿书,反对印度电信管理局(TRAI)使用区块链遏制垃圾邮件通信的指导。TRAI否认了这一说法。


这个问题涉及到IT供应商Tanla Solutions开发的区块链TruBloq平台,该公司正与电信公司合作开发一个电话营销数据库。


TRAI有一个“请勿打扰”(DND)登记系统,并于2018年通过了TCCCPR法规,该法规要求运营商创建一个商业和商业实体的数据库,这些商业实体希望通过语音或短信与客户沟通,以及他们所开展的活动的内容。这与由TRAI维护的国家电话推销员登记册是分开的。


竞争对手Venets Media称,Tanla本身就是一个重要的电话营销公司,这使其在该领域拥有相对于其他同行的“不公平竞争优势”。它声称,Tanla运行一个短信解决方案,并且能够通过交叉访问区块链数据库来监控其发送的促销、交易和商业服务短信。


据称,坦拉可能知道韦内茨为哪些客户进行竞选活动,以及竞选细节。该规定似乎要求将这些信息记录在区块链上。(总结)。但是,如果数据被加密和允许,Tanla应该不能访问。

火车的反应


然而,印度电信管理局(TRAI)否认了这一指控,称其“毫无根据,毫无根据”。


"该条例(TCCCPR)对具有电话营销职能的主要实体或实体向任何特定接入提供商注册或使用其服务没有规定任何限制。这是由市场力量决定的。


我们对该声明的解释是,印度铁路管理局制定了规定,但他们并没有指定坦拉。由电信公司来选择It提供商。


然而,有多少在电信行业有经验的IT供应商没有参与SMS解决方案?


TRAI补充说,在制定法规时,Venets没有参与长达两年的咨询过程,并基于“想象的”担忧提起了诉讼。自2018年以来,TRAI一直在与微软、IBM和Tech Mahindra研究区块链的垃圾邮件通信。


基于海德拉巴的Tanla Solutions最初是一家批量短信提供商,目前提供云通信和增值服务。该公司开发了TruBloq解决方案,将监管机构、电信运营商、客户、电话营销人员以及雇佣他们的公司集中在一个平台上。在垃圾邮件解决方案方面,该公司是巴蒂电信、沃达丰Idea和国营BSNL的区块链合作伙伴。Reliance Jio正在与Tech Mahindra合作。


TruBloq要求电话营销员在该平台上注册,然后发送商业短信。其目标是剔除使用私人号码进行商业通信的未注册电话推销员,并确保符合TRAI DND注册。

 

问题的规模


2011年至2019年,有180万名未注册电信营销员被中断电信业务,589589人因消费者投诉被运营商列入黑名单。此外,16名注册的电话推销员也被列入了黑名单。


几个月前,使用TruBloq解决方案的BSNL向用户发出警告,要求他们不要使用私人连接进行市场营销。它警告说,这样做将导致连接终止。

 

另一个关于区块链法规的法律案例


支付平台Paytm背后的公司已经起诉了五家电信公司,声称他们没有执行相同的TCCCPR规定。这家支付提供商声称,由于电信公司未能阻止恶意参与者,他们的客户遭受了钓鱼诈骗的损失。相应地,Paytm要求名誉损失。被起诉的公司包括Airtel、Reliance Jio、MTNL、BSNL和沃达丰。

 

In March, an Indian telemarketer filed a petition in the Delhi High Court against the Telecom Regulatory Authority of India (TRAI) over its guidance to use blockchain for curbing spam communication, an Economic Times report said. TRAI has rejected the claims.

The issue concerns the blockchain TruBloq platform by Tanla Solutions, the IT provider working with telecoms firms to develop a telemarketing database. 

TRAI operates a ‘Do Not Disturb’ (DND) registry, and in 2018 passed the TCCCPR regulation, which mandates operators to create a database of commercial and business entities who wish to communicate with customers either via voice or SMS, as well as the content of the campaigns they run. This is separate from the National Telemarketers Register maintained by TRAI. 

The petitioner, Venets Media, claims Tanla itself is a significant telemarketer giving it an ‘unfair competitive advantage’ over other peers in the space. It alleges Tanla, runs an SMS solution, and would be able to monitor the promotional, transactional, and commercial service SMSes it is sending by crosschecking the blockchain database. 

The claim is that Tanla could potentially know the clients for whom Venets is running campaigns and the campaign details. The regulation appears to require this information to be recorded on the blockchain. (Summary here). However, if the data is encrypted and permissioned, Tanla should not have access.

TRAI’s response

However, the Telecom Regulatory Authority of India (TRAI) shot down the allegation, saying it is ‘unsubstantiated and holds no ground’. 

“The regulation (TCCCPR) does not prescribe any boundation on the Principal Entity or entities with telemarketing functions to register with or use services of any particular access provider. It has been left to be decided by the market forces,” TRAI said. 

Our interpretation of the statement is TRAI made the regulations, but they didn’t appoint Tanla. It’s up to the telecoms firms to choose the IT provider.

However, how many IT providers with experience in the telecoms sector have not been involved in SMS solutions?

TRAI added that Venets did not participate in the two-year-long consultation process when the regulation was being framed and has filed a lawsuit based on ‘imaginative’ concerns. Since 2018, TRAI has been exploring blockchain for spam communication with Microsoft, IBM and Tech Mahindra.

Hyderabad-based Tanla Solutions started off as a bulk SMS provider and currently provides cloud communications and value-added services. It developed the TruBloq solution to bring regulators, telecoms operators, their customers, telemarketers, and the companies that employ them on a single platform. For the spam solution, the company is the blockchain partner for Bharti Airtel, Vodafone Idea, and state-run BSNL. Reliance Jio is working with Tech Mahindra. 

TruBloq requires telemarketers to register themselves on the platform to send commercial SMS. The goal is to weed out unregistered telemarketers who use private numbers for commercial communication and ensure compliance with the TRAI DND registry. 

The scale of the problem

From 2011 to 2019, telecom services of 1.8 million unregistered telemarketers were disconnected, and 589,589 were blacklisted by service providers based on consumer complaints. Additionally, 16 registered telemarketers were also blacklisted.  

A few months ago, BSNL, which uses the TruBloq solution, issued a warning to its users to refrain from using private connections to make marketing calls. It warned that doing so would result in the termination of the connection. 

Another legal case over the same blockchain regulations

The company behind the payments platform Paytm has sued five telecoms firms alleging that they’ve failed to enforce the same TCCCPR regulation. The payments provider claims that its customer suffered losses through phishing scams because telecoms firms have failed to block the bad actors. In turn, Paytm claims reputational damages. The companies being sued are Airtel, Reliance Jio, MTNL, BSNL and Vodafone.

 

来自: Ledger Insights